Client Retention Alert! Hold Your Annual Business Reviews Before the End of 2023
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Have you ever lost a client and it came completely out of the blue? I bet you weren’t holding annual business reviews with them. Annual business reviews (ABRs) are a great client retention tool. Why? They allow you to collect valuable feedback on what worked well and where you can improve going forward, gather intel on what’s going to be important to your clients in the next year, and uncover new opportunities to partner. Unmatched Benefits of Annual Business Reviews Annual business reviews are 1-2 hour meetings held once per year where you meet with key clients to discuss how they did in the previous year, their initiatives for the coming year, and how you can help them reach their goals. Unlike client satisfaction surveys, ABRs are usually well received…